TERMS AND CONDITIONS

Booking and Availability

Bookings can be placed over the phone or email. We require the name/company name with address details to make the booking under. We will also require the delivery address & contact details of the venue. We will then send you out or email (whichever convenient) our terms & conditions for signing and returning to us. Once received we will confirm the booking. Availability cannot be guaranteed until the terms have been signed and returned to us and confirmation of the booking given. We would always recommend allowing as much time as possible to avoid disappointment.

Delivery

Delivery/set-up & collection is arranged at the time of booking. We deliver/collect ourselves making it a flexible service to accommodate your needs. This is available throughout the year, weekends & bank holidays. If you have any special requirements regarding delivery, ie stairs, small doorways, outside etc, please speak to us before booking.

Insurance

We are covered for public liability during the hire period. Our instruments are all supplied PAT tested (electrical safety tested) as a necessity for our insurers. Damage caused during the hire period falls to the hirer. It is up to you to arrange the necessary insurance cover or to check if the venue has appropriate insurance in place.

Charges and Payments

We do not require a deposit for bookings, however for private customers request payment be made in full no later than 7 days prior to event. For commercial customers, an invoice is sent out around the time of hire. Our full terms & conditions are sent out when a booking has been made. You may also request to see a copy of our terms before placing a booking by contacting us

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Please contact us with your piano hire requirements and we will be more than happy to help.

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